Refund and Returns Policy for PickPariz

Effective Date: March 21, 2025

At PickPariz, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your shopping experience is hassle-free. Please read the following policy carefully to understand your rights and our procedures for returns and refunds.

1. Returns

We accept returns on most items purchased from PickPariz. If you are not fully satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused, and undamaged condition.
  • The product must be in the original packaging, including all accessories, manuals, and labels.
  • The return must be initiated within 30 days of receiving the product.

Please note that products that have been used or damaged due to improper handling or installation may not be eligible for return.

2. Non-Returnable Items

Certain items are not eligible for return or refund. These include, but are not limited to:

  • Custom orders: Any products that were specially made or altered to your specifications.
  • Gift cards: Once purchased, they cannot be refunded.
  • Products marked as final sale: These items are clearly labeled on our website and are non-returnable.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at info@pickpariz.net or call us at (276) 251-8472. Provide your order number, product details, and the reason for the return.
  2. Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) and guide you on the return process.
  3. Ship the Product Back: Once you receive the RMA, please return the product to the address provided. Ensure that the product is securely packaged and shipped via a trackable shipping service.
  4. Refund or Exchange: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will process your refund or exchange request.

4. Refunds

Refunds will be issued in the original form of payment once your return is processed and approved. Please allow 7–10 business days for your refund to be reflected in your account, depending on your payment method and financial institution.

Please note that the original shipping costs are non-refundable, and you will be responsible for return shipping fees, unless the return is due to an error on our part (e.g., damaged or defective products).

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team to initiate the exchange process. If the exchange is approved, we will provide instructions on how to return the original product and receive the replacement item.

6. Damaged or Defective Products

If you receive a product that is defective or damaged during shipping, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference.

To help us process your claim quickly, please provide the following details:

  • A photo or video of the damaged or defective product.
  • Your order number and any relevant information about the issue.

7. Shipping Costs for Returns

Unless the return is due to an error on our part, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely. We are not responsible for items that are lost or damaged during the return process.

8. Changes to This Policy

PickPariz reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

9. Contact Us

If you have any questions about our Refund and Returns Policy, need assistance with a return, or would like more information, please contact us at:

  • Email: info@pickpariz.net
  • Phone: (276) 251-8472
  • Address: 1397 Cox Ridge Rd, Claudville, Virginia (VA), United States

Thank you for shopping with PickPariz. We are dedicated to providing high-quality products and exceptional service to our valued customers.